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Tag: responding to reviews

Customers

Reply to reviews for a 21% booking boost

September 5, 2014October 26, 2021 craig

Say something back to your customers TripAdvisor research* finds that accommodation owners that respond to their reviews benefit with more booking enquiries, they say 21%

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Customers

10 DOs & DON’Ts for Managing Good (& Bad) Reviews

July 17, 2013December 7, 2021 craig

We’ve all been there, whether we’re accommodation owners or not. We’ve all imagined we’ve done something well only to be brought up short when we’re

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