Serving Our Customers During Covid-19

Keeping Busy

So much is beyond the control of accommodation owners in this difficult time. Yet we hear so many inspiring stories of owners using their extra time to help their community while others offer accommodation to key workers or get on with renovations and tidy ups, ready for a return to business.  

We are positive, inspired and continually asking – What can we do to make a difference?

All working

“… the very best customer service…fees are very reasonable. … this family-run company has good morals and ethics.” (Lochinver GH)

You will be pleased to know that freetobook has ALL our customer service staff working from home helping your businesses where and when you need it.

Just as importantly, ALL of our developers are working from home creating the next generation of technology to make freetobook even better value with even more smart functionality.

Pay-as-you-go

“…we only pay for what we use nothing more, what could be fairer? Thank you freetobook for first class caring support.” (Drinkstone Park B&B)

Our unique pay-as-you-go cost structure means that many customers are paying nothing whilst business is low. We have no monthly charges and all costs are optional, so not only are we keeping going at full pace we are also literally sharing the financial pain in these difficult times.  

Offering real, honest value for money service and technology is at the core of any family business. We will never waver from supporting you to grow your accommodation business at the lowest possible cost.

“Changing over was breeze… up & running in a couple of days. … I appreciate not having to pay extortionate monthly fees.” (Foxhills)

“…very satisfied with their amazing service, and much lower costs. …their support, both online and over the phone, is incredible.” (Tyndale Boutique B&B)

New additions coming soon:

Updated hotel style diary with extra functionality, ability to create unit specific smart messages, split billing so guests can share parts of the same bill, new attachment types for smart messages, cobooking for a new way to find and book direct.

“…so easy to set-up, simple to work round and extremely user friendly. … we believe we’ve found the best and couldn’t rate freetobook more highly.” (Birklands GH)

Stay safe and well.

Freezing Our Prices Since 2012

You might not know this but freetobook’s core functionality is exactly the same price as it was in 2012. Yes, we haven’t increased any of our prices ever.

How have we managed to do this? Well, our loyal customer base has grown to over 11,000 businesses world-wide!

Our paid services are optional and pay-as-you-go ensuring you only use what you need, no pressure from us. There are no tie-ins or set monthly costs regardless of your booking volume. You only pay for what you want, all the way from the free service to an all-in one singing and dancing system that does everything but make your morning coffee.

With many accommodation owners facing difficulties as a result of Covid19 you can rest in the knowledge that we are the best value system on the planet.  

Not only that, it just keeps getting better. Over the same period we have continually developed new functionality. It is in our blood to keep improving so almost every week we’re releasing new and better versions of our service, bringing more benefits to our loyal customers.

How do we do it? A key part is the massive savings we’ve made because we’re lucky enough to have customers who are really passionate about us, they’re our sales force. Hence, we don’t need a pushy sales team but instead can rely on recommendations from existing customers. If you’re not with freetobook…. ask someone you know who is!

A price freeze since 2012 with optional low cost services (pay-as-you-go) that are reliable and secure all make for an extremely compelling case to switch to freetobook. Couple this with our family company’s caring service and our 7 pledges of online booking and you’ll know we’re here to help you through these difficult times.

If you’re not with freetobook just register today – get up and running in a couple of hours.

FabPay – Payment Gateway for accommodation providers

Low cost pay as you go credit card payments

At freetobook we have created a low cost, pay as you go credit card handling system for UK accommodation owners.

Low Cost Card Payment
Credit Card Payment

FabPay offers full integration with your freetobook booking system, saving time and money when you switch to FabPay.

With FabPay, taking payments is no longer a complicated drawn out task. Just click the button and the payment is on it’s way to your bank !

Key Benefits:

1) Simple and quick – card payments made in seconds.

2) Secure and PCI compliant, all transactions are made on the SagePay gateway.

3) Simple to setup – You can run FabPay alongside your existing card payment system, no need to change.

4) NO monthly costs and NO tie in period, simply pay as you go.

5) Cost neutral, you can make a small charge to your customer for card handling so it costs you nothing.

6) It’s all connected, your online and phone payments are shown in each booking.

FabPay vs PayPal
FabPay vs PayPal

Many smaller properties use PayPal for card transactions, this could be very expensive compared to FabPay. If you are paying PayPal 3.4% on a debit card this could cost you £10.20 on a £300 booking. With FabPay a debit card transaction costs only 22 pence + a max gateway fee of 75 pence, a total of no more than 97 pence using FabPay. Massive saving !

The same £300 payment from a personal credit card with FabPay would be 1.35% + gateway fee i.e. £4.05 + 75 pence = £4.80 still less than half the price of PayPal. Click here for full cost comparison of FabPay vs PayPal

With FabPay there is a one off setup fee of £69. Credits are then bought to pay for each transaction (gateway fee). The more credits you buy the cheaper each transaction is (payment).

The most you ever pay is 75 pence but it you are using a larger number of transactions you could be paying as little as 24 pence per payment (gateway fee).

Find out more about FabPay at www.fabpay.com

Existing customers of freetobook can easily register for FabPay low cost payment system in Tab”Plus” and SubTab”FabPay” – start saving today !

If you do not yet use the freetobook Internet Booking Engine find out more at www.freetobook.com