Case Study: Freetobook’s channel manager brings more bookings to Ardgye House B&B in Elgin.
In the current economy, many independent accommodation providers know all too well the importance of getting new business. It’s a challenge, especially if you can’t afford expensive campaigns or newspaper advertising. Freetobook now offers some help: an easy-to-manage connection to LateRooms and Booking.com, which allows you to update your availability on both those sites quickly and easily via your Freetobook diary.
It’s true that some property owners are still wary of LateRooms and Booking.com, concerned that the commission charged by these Online Travel Agents will erase their profit margin. But experience has shown that many accommodation owners who take the plunge really benefit from the increased exposure. The internet is just so big and managing to get your property in front of the customer at the right time is no easy task.
One Freetobook customer who has definitely benefited from the extra exposure is Kerry McInnes, who runs the 4-star Ardgye House in Elgin. A beautiful 5-room Edwardian property, built in 1904, the Ardgye has been welcoming guests for over 20 years. It boasts sumptuous Family, Twin and King Rooms and is rated #1 on TripAdvisor for Elgin B&Bs/Inns. None the less, Kerry had noticed that it was becoming harder and harder to compete for attention in an online world where paid results dominate the first page of any accommodation search.
Already offering online booking with Freetobook software, Kerry decided to integrate with LateRooms via company’s channel manager.
“We’ve always been successful and we have a great reputation. We get a lot of bookings from the RAF at Lossiemouth and the Royal Engineers at Kinloss. We’re also very popular with German tourists visiting Scotland. But as with a lot of properties these days, it has become harder and harder for us to be ‘found,’” says Kerry. “The main thing that attracted us to LateRooms was their huge advertising spend. We realised that we could piggyback on that to become much more visible to potential guests. The Freetobook system’s channel manager allowed the integration to be done quickly and easily. It really couldn’t have been simpler.”
Kerry is well aware that some accommodation owners feel they’ll lose money on booking by going down this route, but she doesn’t share that view.
“I don’t see a LateRooms booking as 15% lost in commission, I see it as 85% gained on a booking I wouldn’t otherwise have got,” she points out. “I’m also noticing that guests who book through LateRooms the first time are becoming repeat customers who book with us direct on subsequent occasions, now that they know we exist.”
And although Kerry has only been offering LateRooms availability for a short time, she has already seen the benefits: “LateRooms bookings are up by a third since we integrated via Freetobook. We’re much busier than we were before and we are starting to see a pick-up in direct bookings too. Pretty soon we’re looking to integrate with Booking.com via Freetobook as well.”