Digital registration

automated, integrated and contactless

Digital registration for hotels
Digital registration

With the new Digital Registration form you can make your guests’ lives easier and safer. Guests simply complete their forms remotely before arrival making social distancing at check-in easier whilst also saving you time and paper.  It takes seconds for them to complete and when completed it appears neatly in your new diary on their booking.

Digital Registration (d-reg) is part of freetobook’s Messaging suite meaning it’s a fully automated process that’s also integrated into the booking diary.

Key advantages of d-reg are:

1) Contactless – guests complete their registration before arrival.

2) Integrated – the form is automatically updated and stored in your diary.

3) Automatic – set up and schedule your forms once, Messaging does the rest.

4) Value add – collect all guest names/contacts plus real email addresses for OTA bookings.

5) Branding – look professional by using your own logo and colours.

automate guest messages
message automation

We’re listening too, the second version of d-reg is due for release shortly and it’s smarter than ever. Using new “logic jumps” your guests will skip certain questions based on their nationality and answers e.g. you may not want local guests to be asked for their passport details.  This makes it quicker and easier for your guests, thereby helping to ensure they complete it.

You will also be able to add your own question tips to the d-reg form e.g. ask for a mobile number rather than a landline, plus much more….

There’s also an icon/alert in the new freetobook diary so you can quickly see who’s completed their d-reg forms.

With Messaging so elegantly integrated into your diary you can add images, attachments and set your text in seconds, making your messages a key part of your service offering.  Scheduling your Automated Messages means your work flows much easier and you don’t lose hours of your time sending out the same email, again and again. Added to that, your guests get the right information at the right time.

More automation is on its way to help you manage your business in these difficult Covid-19 times. Digital Registration is just one small part of what Messaging offers, based on your feedback we continue to build better ways to solve the challenges facing your businesses.

Freetobook has the technology you can trust….

Messaging is £49 per year…

All paid services are optional and pay-as-you-go so you never have to pay for anything you don’t use. If you are not already with freetobook why not try it today at no cost …

Guests love Messaging

As a guest we all love that time leading up to our holiday, the anticipation and excitement. The wind down from work and daily bind as we get our heads and hearts into holiday mode. Never have we been more ready for a break.

Preparation and planning, brings a hint of anxiety to the excitement. Are we ready to make the most of our stay ?

welcome guest message
welcome your guests

Messaging can get your guests into that happy zone of prepared and excited. Start by reassuring them that you’re here to help with answers to all their questions.

Scheduled messages send out the right information at the right time – every time, delighting guests with answers to questions they haven’t even had to ask… that’s service at its best.

Automated messages are an ideal way of establishing that first guest contact and letting them know you’re there to help. Add small touches like lovely photos of your property or area, tips on secret nearby local walks or a favourite restaurant. Set it up and let automated messaging do the rest for all your bookings.

schedule guest messages
schedule messages

Create and save templates so you have good detailed answers at the ready for many of the most common questions. Replying with templates takes literally 3 seconds and that always impresses guests.

Your Messaging Hub in freetobook gives you easy access to all replies, neatly ordered with notifications to say you’ve got a reply. Managing messages is simple with access integrated into your bookings.  Each message thread keeps a clear record of the conversation for both you and your guests, so you always know what’s been said and what’s next.  Having full control of all messages in the hub saves you jumping from booking to booking.

automate guest messages
messages go out automatically

We’ve integrated Messaging into freetobook so it’s as much part of the booking fabric as anything else so you can build relationships even before the guests’ arrived.  Using our own technology also enables us to connect Messaging to other key parts of freetobook (e.g. payments, arrival times, channels etc.) all to make your lives easier.

Messaging massively improves the guest experience, saves hours of repetitive work and makes you stand out from the crowd.

Simple, slick and elegant…. guests love it!