Include More Automation In Your Processes

automation robot with messages
make processes contact-less

There are three things we need to recognise about hospitality in these new COVID times; automation, automation and automation.

Automation can make processes contact-less, be used to collect vital information and communicate more easily. All these things help build confidence and trust between you and your guests whilst saving hours on boring repetitive tasks.

Let’s take a look at some examples that are live and some that are on their way.

Messaging your guests

freetobook Guest Messaging
Automate Guest Messaging

Our fully integrated guest Messaging system (built last year) makes communicating with your guests easy and fun. With scheduled Automated Messages you don’t even have to think about it, just set it up and every guest gets the right information at the right time… automatically.

Guests love it, after booking they get a friendly “thank you” message with loads of helpful key information (links to key sites) and tips. What a great way to start a conversation and build a relationship… that’s what service is all about. You can even brand our guest Messaging with your logo and colours..

freetobook messaging system

Collect key information

Knowing which guests are arriving, and when, helps you manage social distancing and get prepared for arrival. Messaging has a cool little button making it super easy for guests to provide their arrival times.

Stripe payments

freetobook stripe integration
automate payments

Improve your cashflow by taking upfront payments from guests that book online or offline. When you take a deposit the card is securely stored so that collecting the balance is a simple click of a button. Stripe receives and stores cards from Bookingcom, Expedia etc… and you can even “Pre-auth” cards one week before stay, making sure the money is available. For your guests, Stripe makes payment so easy, using ApplePay and GooglePay payment is literally at their finger tips!

Messaging and Stripe

For the perfect contact-less automation use both Stripe and Messaging together.  Message a guest for payment and they just use their phone to pay – a simple click, no contact, if they have Apple/Google Pay they can pay using their thumb print.

Digital registration

digital hotel registration
digital registration

As part of Messaging we will soon add Digital Registration, enabling your guests to register in advance of arrival (set for release in mid-July).

Messaging was built as a way to automate almost all your digital guest interactions, we’ll continue to roll out more and more for the usual amazingly low prices.

Our new state of the art online diary has all the messaging solutions built-in and that’s just the beginning, it’s due for general release in the coming few weeks.

more for less with freetobook
more for less with freetobook

Here at freetobook we’ve always been about developing new technology, always the first to release new features. Our team of developers are all working flat out to deliver so much more for our growing customer base. As a family business we believe in fairness and due to our many thousands of customers we can deliver amazing services at ridiculously low prices.

Freetobook – great tech solutions – more for less is so much more.

Messaging is £49 per year

Stripe is £89 per year (plus Stripe card handling fees)

All paid services are optional and pay-as-you-go so you never have to pay for anything you don’t use. If you are not already with freetobook why not try it today at no cost …

Stripe: Why Should You Use It For Card Payments?

Stripe, is fast, secure and easy to use. It enables businesses all over the world to transact credit cards. Freetobook’s customers just love our integration with Stripe (Over 90% said it was good for their business)

Over two thousand freetobook customers use Stripe as their card processing system, it accepts Visa, Mastercard, American Express and recently added ApplePay and GooglePay.

Top 5 reasons to use Stripe for your card payments:

  1. Quick and easy to setup – Just head to the “Pay” Tab in your freetobook account and get started !
  2. Low Cost – In Europe charges are 1.4% for European cards and 2.9% for non-European cards plus 20p per transaction
  3. No Monthly charges – Stripe only charge for the transactions you make , simple Pay-as-you-go, with no tie ins.
  4. Secure – 100% PCI compliant for all transactions, no horrible forms to complete.
  5. All Cards – Transactions can be online, by phone or via Bookingcom and Expedia, Stripe works for all cards.

At freetobook we rarely rave about anything quite as much as we do about Stripe. You might ask why ? The answer is simple, because our customers love it ! We even offer a 30 day money back guarantee* so you have no risk in trying it.

Feedback from our customers

“It has reduced our costs and offers peace of mind.” (The Cardinal’s Hat)

“Absolutely love it (Stripe). It has changed my life. It is so easy, great when people cancel, works fantastic… Much less admin for me. It’s a win, win all the way” (Holly Tree)

“Love it – all automatic, and you know if cards securing reservations are valid cards, you can also charge guest stays using the system. Well done freetobook! It so easy to set up and maintain even older users like me have mastered it simply like all freetobook products we use…” (Avlon House B&B)

*freetobook charges an annual integration fee of £89 which provides you with all the great functionality of Stripe from within your freetobook account.

Join thousands of freetobook users and improve the speed and ease of your payments today by adding freetobook Stripe integration! Click the PAY tab when logged in to your freetobook account.

Coming Soon: Upgrades in the pipeline include pre-auth functionality so you can automatically pre-auth a card to make sure the customer has the funds to cover their booking before they arrive.

Stripe with ApplePay and GooglePay

Stripe on freetobook is now upgraded to include ApplePay and GooglePay

ApplePay and GooglePay

ApplePay and GooglePay are so convenient for customers, they simply pay using their fingerprint on their smartphone. Freetobook has been busy working to integrate the new functionality so your customers can now pay with ultimate ease.

This fantastic functionality makes it easier for customers to book so you get more direct bookings. “Paying for a booking is now as easy as paying for a cup of coffee” said Ele at the office..

There is no extra cost, the card transaction charges are the same low cost as they always are with Stripe and we have implemented this with no extra costs.

  1. When customers book online, we detect if their mobile device has ApplePay or GooglePay enabled and offer them an option to pay that way.
  2. If you send a payment request by email and they receive it on their phone with GooglePay or ApplePay they can simply pay with a single click.
ApplePay GooglePay Stripe Freetobook

There are no extra costs whatsoever so we have automatically enabled it for all customers already using Stripe.

This adds further brilliant functionality to the Stripe product on freetobook. It already has over 90% approval rating with freetobook users, just as a reminder these are the 5 reasons to use Stripe for card payments.

  1. Quick and easy to setup
  2. Low cost
  3. No monthly charges
  4. Secure and PCI compliant
  5. Visa, Mastercard, American Express, ApplePay and GooglePay
  6. All cards including channel cards from Booking.con and Expedia

Coming Soon: Upgrades in the pipeline include pre-auth functionality so you can automatically pre-auth a card to make sure the customer has the funds to cover their booking before they arrive.

Your B & B Business and SCA

New Payment Security Measures that WILL Affect Your Business

freetobook secure

SCA (Strong Customer Authentication) measures have now come into force as part of the Payment Services Directive II (PSD 2), a European law that all UK banks will be using (and yes this will remain in effect despite Brexit) to prevent fraud.

What does this mean?

Overall these measures will significantly improve the security of payments. Sadly Some of the OTAs have misrepresented the situation for their own gain. It is important to note that SCA ONLY applies to cards typed in online by the customer, all other card transactions are exempt so you can continue payments in exactly the same way you did prior to SCA.

What’s ’strong’ about it?

The ’strong’ in ’Strong Customer Authentication’ means that the person using the card online has passed at least two of three ’proof points’ confirming they’re the owner of the account.

Those three proof points are:

  • Knowledge (knowing Password or PIN)
  • Possession (having their card or phone with them)
  • Inherence (being able to prove their identity through fingerprint or facial recognition).
Direct bookings via your website’s booking engine:

These are relatively straightforward, at the point of booking online the card issuing bank will now ask your guest for 2 of the 3 security points so you will be certain the payment was made by the owner of the card. Stripe and FabPay will take SCA details and confirm the identity of the card holder for you.

Channel bookings from Online Travel Agents (OTAs):

Where you get the customer’s card from the OTA this will be exempt from SCA. Any payments you take from the card will be Card Not Present (CNP) or Mail Order Telephone Order (MOTO). These transactions are treated by the banks in the same way as they were before SCA so there is no change at all.

In the same way as channel bookings, payments where you type the card into a terminal or virtual terminal don’t fall under the new SCA measures as they are a Card Not Present (CNP) or Mail Order Telephone Order (MOTO) payments, that is to say they are exempt from SCA. These transactions are treated by the banks in the same way as they were before so there is no change.

Here at freetobook we offer property owners a number of secure payment options including Stripe and FabPay all of which are 100% SCA compliant for all types of payment.