Direct commssion free bookings on Trip Advisor Just mention the name “TripAdvisor” to independent businesses and you are guaranteed to get some interest. Businesses have
It came as bit of a bombshell to lots of hospitality businesses when VisitScotland suddenly announced the withdrawal of its online booking system. Many, including
Craig and I were fortunate enough to attend the Visit England Awards for Excellence last night at the Athena in Leicester. It is inspiring to
Getting prospective customers to your website can be an expensive process. Once you have them, you need to keep them there and focused on the
Managing your online reputation Why bother? People now research trips, make decisions and share experiences online via social media. 75% of customers now cite reviews
Driving home for two and half hours after a great wedding party is not my idea of fun! So why did we do it? This
Everyone offering online booking for the first time will be concerned that they’re losing the personal and bespoke service that their guests used to appreciate.
Our customers’ changing booking habits must always be at the forefront of our minds. This may mean finding new ways of adding value to the booking process and keeping the personal touch in the electronic age.
How to please your customers again and again with superb email and phone service. Some easy “to do” tips that make a difference.
Nobody likes getting a complaint and they are rare, but when they happen here are a couple of tips about how to handle them.