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Author: iain

Solutions

TripAdvisor book now button for direct bookings

November 30, 2012October 26, 2021 iain
TripAdvisor book now button

Direct commssion free bookings on Trip Advisor Just mention the name “TripAdvisor” to independent businesses and you are guaranteed to get some interest. Businesses have

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Direct Booking

What to do when VisitScotland suddenly closes its online booking service…

November 21, 2012June 20, 2022 iain

It came as bit of a bombshell to lots of hospitality businesses when VisitScotland suddenly announced the withdrawal of its online booking system.  Many, including

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Customers

2012 VisitEngland winners

May 23, 2012January 11, 2022 iain
visit england awards

Craig and I were fortunate enough to attend the Visit England Awards for Excellence last night at the Athena in Leicester. It is inspiring to

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Solutions

Booking and traffic leaks

April 5, 2012October 27, 2021 iain
Drip by JRonaldLee

Getting prospective customers to your website can be an expensive process. Once you have them, you need to keep them there and focused on the

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Direct Booking

Managing your online reputation

March 1, 2012February 14, 2022 iain
Internet Symbol by Micky

Managing your online reputation Why bother? People now research trips, make decisions and share experiences online via social media. 75% of customers now cite reviews

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Direct Booking

Is your website “driving” customers away?

December 13, 2011October 27, 2021 iain
gramaphone

Driving home for two and half hours after a great wedding party is not my idea of fun! So why did we do it? This

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Direct Booking

10 ways to add the human touch to online booking

December 2, 2011October 27, 2021 iain

Everyone offering online booking for the first time will be concerned that they’re losing the personal and bespoke service that their guests used to appreciate.

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Direct Booking

Online and phone bookings work best together

April 23, 2011October 26, 2021 iain

Our customers’ changing booking habits must always be at the forefront of our minds. This may mean finding new ways of adding value to the booking process and keeping the personal touch in the electronic age.

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Customers

Customer Service: by phone and email

February 25, 2011December 7, 2021 iain

How to please your customers again and again with superb email and phone service. Some easy “to do” tips that make a difference.

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Customers

How to handle complaints

February 2, 2011October 26, 2021 iain

Nobody likes getting a complaint and they are rare, but when they happen here are a couple of tips about how to handle them.

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