Guests love Messaging

As a guest we all love that time leading up to our holiday, the anticipation and excitement. The wind down from work and daily bind as we get our heads and hearts into holiday mode. Never have we been more ready for a break.

Preparation and planning, brings a hint of anxiety to the excitement. Are we ready to make the most of our stay ?

welcome guest message
welcome your guests

Messaging can get your guests into that happy zone of prepared and excited. Start by reassuring them that you’re here to help with answers to all their questions.

Scheduled messages send out the right information at the right time – every time, delighting guests with answers to questions they haven’t even had to ask… that’s service at its best.

Automated messages are an ideal way of establishing that first guest contact and letting them know you’re there to help. Add small touches like lovely photos of your property or area, tips on secret nearby local walks or a favourite restaurant. Set it up and let automated messaging do the rest for all your bookings.

schedule guest messages
schedule messages

Create and save templates so you have good detailed answers at the ready for many of the most common questions. Replying with templates takes literally 3 seconds and that always impresses guests.

Your Messaging Hub in freetobook gives you easy access to all replies, neatly ordered with notifications to say you’ve got a reply. Managing messages is simple with access integrated into your bookings.  Each message thread keeps a clear record of the conversation for both you and your guests, so you always know what’s been said and what’s next.  Having full control of all messages in the hub saves you jumping from booking to booking.

automate guest messages
messages go out automatically

We’ve integrated Messaging into freetobook so it’s as much part of the booking fabric as anything else so you can build relationships even before the guests’ arrived.  Using our own technology also enables us to connect Messaging to other key parts of freetobook (e.g. payments, arrival times, channels etc.) all to make your lives easier.

Messaging massively improves the guest experience, saves hours of repetitive work and makes you stand out from the crowd.

Simple, slick and elegant…. guests love it!

Smart Guest Messaging

As technology develops so do your guests’ expectations.

Smart Messaging
Smart Messaging

In the last 5 years messaging apps have flourished and entered our everyday lives. This has again accelerated in the last few months as we’ve have had to find ways to communicate with loved ones that we can’t visit. Family and work WhatsApp and Messenger groups have really come into their own.

These tools all have two things in common – they are conversational, less formal and richer in content. Adding images, links and other attachments means you’re able to share so much with so little effort.  That sharing helps create stronger bonds and brings us all closer.

So how does that fit on a business level?  Well, for starters it means our guests are familiar and comfortable with messaging as a technology.  With such a big part of the service you offer guests driven by communication, why wouldn’t you take every opportunity to finesse that communication?

That’s why we built Smart Messaging.

How you communicate with your guests before, during and after their stay is changing. The ease with which you can schedule key messages for your guests makes Smart Messaging invaluable.  And those automatic messages can be rich in content, so attaching images and links makes them not just interesting but also very useful to guests. We know this because the guest replies say it all.

Smart Messaging
Get Better Replies

What’s also fascinating is that guests respond quickly (because it’s easy) and they become more engaged with the host.  So building that relationship is a natural process. Guests even use emojis in their responses, who doesn’t love seeing a 😊 in a response! 👍

There’s lots and lots more on offer, so click here for more… We have built Smart Messaging from the ground up ourselves so it’s fully integrated with all your bookings and continually being added to. It’s also why we can offer it at such a low price of just £4/month (£49/yr + VAT)…. ridiculous value yet again from a family business that enjoys building things that make your life easier.

5 Tales of great low cost service

Every business is currently faced with some tough decisions, not least how to maintain quality and still save money in difficult times. Some very recent customers have shared their feedback on freetobook. As a family business we really know how to keep those budgets down and satisfaction up.

Even during these terrible times all of our service is running at full capacity developing new features and servicing all customers.

Wildercombe House

Having recently joined freetobook, I wish I’d done it ages ago.  The set up was straightforward, and together with the great help and useful tips from Heather, along with Sandra on the Help Desk with the integration of bookings from an OTA, I couldn’t be happier.  Nothing to pay unless you want to, so with the added bonus of only having to pay for the services that you need, what’s not to like.  So what are you waiting for?  Join freetobook today!

Lochinver Guest House

I returned to freetobook from ev***vo just a few months before the lockdown, and I am so glad I did – they simply provide the very best customer service I’ve experienced from a channel manager, and are always available to assist, especially during the dark days of the lock-down. No hanging on the phone for ages before you can speak to a real person who actually understands your issue and gets it resolved in no time! I can always get advice or answers to questions very quickly either via the online support, via phone or on the Facebook group. The fees are very reasonable and the team continues, even now during Covid-19, to work on great new features on their system. I can’t recommend them highly enough – this family-run company has good morals and ethics. 

Tyndale Boutique B&B

We were using ev***vo as our channel manager but were let down by the lack of customer support despite the high monthly costs. Since we switched to freetobook we have seen a noticeable reduction in our outgoings and yet their support, both online and over the phone, is incredible. We highly recommend FTB.

Birklands Guest House

Just wanted to drop you a line to thank you for your recent advice which has certainly just saved us a considerable amount of money!

We also wanted to let you know how glad we are that we made the decision to join freetobook. As ‘newbies’ to all of this we were finding the system that we ‘inherited’ so very frustrating and confusing – not to mention expensive! We found FTB so easy to set up, simple to work round, and extremely user friendly. Without exception, any query we had was dealt with quickly and efficiently by your knowledgeable and friendly team, and the continued support in these highly unusual circumstance is just brilliant. When we then take into account the clear and, in our view extremely reasonable charges, we believe we’ve found the best and couldn’t rate FTB more highly.

Foxhills of Shanklin

The process of changing over from our previous online booking system to freetobook was a breeze. We were up and running on the system within just a couple of days. The system is intuitive and easy to use, but great support is there if needed. The customer service is available online or by phone and the responses are received so quickly. Not only is this a great system, but as a small B&B I appreciate not having to pay extortionate monthly fees, particularly when we are closed over winter!

I wholeheartedly recommend freetobook to anyone looking for a system which provides all the functionality, and better service, at a very reasonable price.

Want to know more about us ?

Interested in freetobook ? It’s easy to register today.

At freetobook we know we can do more and do better.. so we’ll keep working hard for our customers to ensure we all come out of this stronger.

Stay safe and well

New additions coming very soon:

Updated hotel style diary with extra functionality, split billing so guests can share parts of the same bill, new attachment types for smart messaging, cobooking for a new way to find and book direct.

UK B&Bs need Covid help

Fair treatment for B&Bs

Over 10,000 B&Bs in the UK have had their business ripped from under them as the virus empties bedrooms across the land. Guests that would have come to stay would not only have enjoyed their unique accommodation but all the other popular tourism services connected to the area. 

The knock on effect of not protecting these most British of establishments ripples out to the wider UK tourism economy. Fair protection is all we ask, give B&Bs equal standing to larger hotels and businesses that benefit from 100% small business rate relief.

Same job deserves the same grant.

Sign the petition to save the British B&B for many memorable holidays to come.

Follow the cause on Twitter (Bed and Breakfast Association @bandbassoc and @eighteen97bandb who tirelessly campaign for help #saveukbnbs)

Write to your MP and Rishi Sunak telling them how the initial grant and newly announced scheme will not be enough to save or B&Bs.

Update: B&Bs are still not being treated equally even after the government announcement on 2nd May which looked like a lifeline to struggling businesses but turns out to exclude 95% of those than need help.

  1. B&Bs are excluded from grants that the same businesses get simply because they pay business rates. (Unfair because many B&Bs legitimately pay council tax not business rates)
  2. Recent (2May) £600 million grant scheme was headlined as helping B&Bs paying council tax but turns out to exclude anyone eligible for self employed income support.
  3. Small B&Bs do exactly the same job as hotels, and larger accommodation businesses just on a more intimate unique scale.
  4. Failure to protect these infrastructure businesses risks ruining many other local businesses dependent on their guests.