2017 TripAdvisor Travellers’ Choice Award

rdTopLaurel_L_no_trademarks2017Congratulations to all the winners of TripAdvisor Travellers’ Choice Award 2017!  They have all worked so hard to get this recognition so let’s celebrate their achievements. Here is a list of the best hotels and B&B’s that are using freetobook…there are quite few!  A special congratulations to the Marine Court Hotel for being number 15 in the top 25 small hotels in the world. On the B&B front, a big congratulations to Swallows Rest Bed & Breakfast (number 5 in the world) and West by Five Guest House (also in the top 10).

Each year the list gets bigger and bigger, with 7 out of the UK’s top 25 B&Bs currently enjoying freetobook. Well done to everyone, including the 100s with a certificate of excellence.

See the full list below and let us know if you found your name!

 

Top 25 Small Hotels – World

  1. Marine Court HotelIlfracombe, United Kingdom

 

Top 25 B&B’s – World

  1. Swallows Rest Bed & Breakfast – Brigstock, United Kingdom

 

  1. West by Five Guest House – St Ives, United Kingdom

 

2017 Travellers’ Choice Award – UK

 

Top 25 B&B’s in the UK

  1. Swallows Rest Bed & Breakfast Brigstock, United Kingdom

 

  1. West by Five Guest House – St Ives, United Kingdom

 

  1. Riverside – Ambleside, United Kingdom

 

  1. Eighteen97 – Goathland, United Kingdom

 

  1. Heddwyn – Llandudno, United Kingdom

 

  1. Maxwell’s Piece Bed and Breakfast  – Moreton-in-Marsh, United Kingdom

 

  1. Highcliffe Contemporary Bed and Breakfast –  Falmouth, United Kingdom

 

Top 25 Small Hotels – UK

 

  1. Marine Court Hotel  – Ilfracombe, United Kingdom

 

  1. Ascot House Hotel – Torquay, United Kingdom

 

  1. Pencubitt House – Liskeard, United Kingdom

 

  1. Abbeyfield Hotel – Torquay, United Kingdom

 

Top 25 Bargain Hotels – UK

 

  1. Karden House HotelLlandudno, United Kingdom

 

Top 25 Hotels for Romance

 

  1. Trelaska Hotel & Restaurant Looe, United Kingdom

 

  1. Abbeyfield Hotel – Torquay, United Kingdom

 

  1. Cary Court Hotel – Torquay, United Kingdom

 

 

TripAdvisor’s Number 1 B&B In the World

millgate b&b

Sue Burrell, owner of the Millgate B&B in Masham, recalls the excitement and media frenzy and tells us why she will always be indebted to her local dentist and freetobook.

“Sometime in January 2015 I answered the telephone to James Kay, Senior Media Relations Manager for TripAdvisor who said, “Remember me from last year? You won an award as one of the Top 10 B&B’s Inns and Lodges in the World. Well, this year we have a special award for you”. I thought he was talking about my scones.  You see every new guest arriving at our B&B is greeted with freshly baked scones in their room and most of our TA reviews since we had started in business (just 2 years 10 months previously) had mentioned our scones.

I waited. ‘You have been voted TripAdvisor’s number 1 B&B in the World. But you cannot tell anyone” James said.  “Can I tell my husband?” I whimpered. “I think you probably will have to tell your husband” he said. I could tell he was smiling as he said that and I began to cry.

 

The next few days were just a blur. James would be telephoning to book in journalists from the UK’s national press for overnight stays while interviews with numerous TV and radio stations, local press reporters, newswire photographers and cameramen were lined up in total secrecy, ready for the day the news was to be announced to the world at the end of January 2015.

We had to stand in the little lane outside our home shaking bottles of sparkling wine (not champagne!) whilst photographers said “Just one more” for hour upon hour.  Tourists passing in the street were curious and I’m sure our neighbours thought we were Lottery winners as we stood together for the TV cameraman.

Standing in the cold for around six hours we opened up around four bottles of fizz posing for photographs. By 6pm I told Andrew we should eat out as by this stage I was ‘twinkling’ after drinking on an empty stomach.

It was Steak Night when we arrived at The Bruce Arms in Masham. Two steaks with all the trimmings and a bottle of wine for a bargain price.  After weaving our way home Andrew opened another bottle. I was just about to take a slurp when I missed my mouth and hit my front teeth with the glass, knocking off a porcelain crown which hit the terracotta tiles in the kitchen and shattered like a Ming vase. “Oh crikey, we have got telly again tomorrow” were my last words that night.

 

The following morning was the day the news of our award was announced to the world at 0500 hrs UK time. The first booking came in at 0509 and after BBC 2 radio show host Chris Evans began telling everyone to book Millgate B&B they were coming in at the rate of four a minute.  We had BBC Radio York broadcasting live from 6 am from our home.

I did radio interviews about our award from as far away as Cambodia, to Spain and Cambridge.  We had to unplug our telephone as it was ringing constantly and I couldn’t take the bookings fast enough.  We relied on freetobook for over a month to take the bookings for us as we had 1,427 email enquiries on the first day alone.  It took just four days for us to be booked for almost the full year ahead!

I was still worrying about not being able to smile on our ITV This Morning appearance because of my missing tooth when I received a text from my dentist asking for a radio ‘shout out’. My response clinched the deal, “As long as you do a temporary crown for me by 12 o’clock today”. I was grinning like a Cheshire cat for the cameras later that day.

 

I wish the winners for 2016/2017 all the very best and hope that they have an on-line booking system like freetobook to take the strain.

With hindsight, I wish we had booked some days off for ourselves as we only had 7 days off until October of 2015.

 

CNN wanted to make a film about us and wished to come over in March 2015.  We only had one day off that month and the next break was just two days off in May.  Despite their global audience of 240 million I turned down their kind offer (much to the consternation of TripAdvisor who wanted the extra publicity for their awards).  As I said to Andrew at the time, we would never have been able to have our telephone plugged in as there were so many time zones, calls would have been coming in 24 hours a day.  Although on the upside, I am able to say I turned down CNN and it sounds very flash!”

Sue Burrell, Millgate B&B

 

Winners TripAdvisor Travellers Choice Award 2015

Number 1 B&B IN THE WORLD

TripAdvisor Certificate of Excellence 2015

Bookingcom  Award  of Excellence 2014

Sunday Times Ultimate 100 British Hotels 2015/2016 –  Top 10 B&B’s.

Winners TripAdvisor Travellers Choice Award 2014

Tripadvisor Certificate of Excellence 2014

Number 9 in the TOP 10 B&B’s IN THE WORLD

Winners TripAdvisor Travellers Choice Award 2013

Number 23 in the TOP B&B’s IN EUROPE

2013 VisitEngland Awards for Excellence

freetobook sponsors “Small Hotel of the Year” 2013

Visit England Awards2013Quality is the key. What makes the VisitEngland Awards so important for the accommodation world – and so important to freetobook as a sponsor – is the fact that they’re not just an excuse for a boozy meal and a lot of back-slapping. Instead, they’re a beacon of excellence for all tourism businesses. By rewarding excellence, they play a key role in encouraging everyone involved in English tourism to raise their game even further. They highlight good practice amongst the very best hotels, B&Bs, guest houses and self-catering cottages in the country and, in doing so, allow other properties to learn from them. Simply by taking part, accommodation owners are inspired to improve their business performance in terms of turnover, profitability, quality, sustainability, staff morale and customer satisfaction.

This relentless focus on quality and making things better is what freetobook is all about as well. We provide cutting-edge booking technology, but we also offer a huge range of advice on boosting your online business and getting the very best out of a fast-changing digital world that is full of just as many opportunities as it is pitfalls.

With this in mind, freetobook is once again delighted to be sponsoring the “Small Hotel of the Year” category at the 2013 VisitEngland Awards for Excellence. The ceremony will take place on Monday 20th May at Lancashire County Cricket Club, Old Trafford.

Here are the finalists in the freetobook-sponsored “Small Hotel of the Year” category. Click their names to view their websites and connect with them via Facebook & Twitter (all, of them, interestingly enough, are strongly active on Social Media):

Brockencote Hall, Worcestershire

Gidleigh Park, Devon

Holbeck Ghyll, Cumbria

Northcote, Lancashire

The Scarlet Hotel, Cornwall

And given the fantastic range of our customer base, we’ll also be keeping an interested eye on the “Bed & Breakfast / Guest Accommodation of the Year” category too…

Alkham Court Farmhouse Bed and Breakfast, Kent

Fern Cottage Bed and Breakfast, South Gloucestershire

Pendragon Country House, Cornwall

The Bear’s Paw, Cheshire

The Salty Monk Restaurant with Rooms, Devon

Best of luck to all the nominees!

 

 

2012 VisitEngland winners

visit england awards
Iain with (L-R): Lady Cobham (VisitEngland Chairman), Sue and Caroline from The Bath Priory

Craig and I were fortunate enough to attend the Visit England Awards for Excellence last night at the Athena in Leicester. It is inspiring to see the best tourism businesses operating at the top of their game. They had all achieved something quite special and really deserved their hard-earned time in the limelight.

We all manage businesses and aspire to be the best we can, but as most owner-operators know, we can often feel that we’re in a fairly isolated place where recognition and thanks are in short supply. Success when it’s earned needs to be celebrated, and we take our hat off to everyone who was there last night. It’s impossible to measure the passion and focus that got these award winners to the event; their drive to deliver better, day in day out, customer after customer, meal after meal is well worth making some noise about!

VE Small Hotel Land RedA special congratulations to the finalists of our sponsored category, “Small Hotel of Year”: The Bath Priory, Bath and Swinton Park, Yorkshire. They’re absolutely amazing properties, offering only the very best in hospitality.

Also a big thanks to Visit England for hosting a fantastic event and making everyone feel so welcome. Again it was all about the people.

You can see all the winners here: http://bit.ly/KBcchm

Freetobook presents “Small Hotel of the Year”

VE Small Hotel Land RedWell, the bow ties are unpacked and the shirts are ironed, which means Freetobook is ready to proudly present the Small Hotel of the Year Award at the VisitEngland Awards for Excellence 2012 on 22nd May. We’re really looking forward to a great night at the lovely Art Deco Athena venue in Leicester. Do drop by for a chat!

Freetobook proudly sponsors a VisitEngland award for excellence

visitengland awards for excellence 2012Freetobook is most chuffed to be sponsoring the VisitEngland awards for excellence in 2012. In our minds it’s a great way to raise the quality bar and promote all that’s best in accommodation.

As a family business (not a giant corporation) we couldn’t afford to sponsor the whole event, so we had to choose just one category. Ah… now which one do we choose? Should we sponsor the Bed and Breakfast award? It would make sense when so many of our wonderful customers come into this category, but then we also work with lots of Self Catering providers and we can’t leave them out. Then there are Small Hotels and Large Hotels. We like them and many of them like us, so what do we do? It seemed most logical to go for the middle option and chose to sponsor Small Hotel of the Year which includes so many fabulous and varied properties throughout the land.

We are all looking forward to hearing about the short lists and the finalists and then getting our kilts on for the finale black-tie dinner. If you want to see freetobook in kilts you need to enter before 6th Jan 2012 on VisitEngland’s website: www.visitenglandawards.org