Category Archives: customer service

How To Manage Your Online Reputation – Part 1

  Iain shares some thoughts on the best ways to engage with your customers online and how to turn good service into sales. Everyone seems to be talking about ORM. You could even say that right now ORM is one … Continue reading

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Customer Reviews – Bite Sized Winning Strategies (2of10)

Customer Reviews – How to win at the reputation game. Customers trust reviews above promotional material and nothing you can do will change this. Reviews are extremely important for your sales, over 75% of your customers will form an opinion of you … Continue reading

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Cleaning Report

Because we know that running your own accommodation means having to do a million things at once, at Freetobook we’re always coming up with new innovations to make life easier for you. Our recently added Cleaning Report will help you … Continue reading

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Extras get you extras

In an era of rising costs and tighter margins, it’s more important than ever to add value to your bookings. It make sense to offer paid extras that will enhance your guests’ experience and earn you extra money. With freetobook … Continue reading

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Free e-book

Because we know that in the current financial climate getting extra online sales is more important than anything else (and because we know that everyone likes something for free!), we’ve created a free e-book, titled “How to BOOST your online … Continue reading

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Is your website “driving” customers away?

Driving home for two and half hours after a great wedding party is not my idea of fun! So why did we do it? This summer my wife and I attended a wedding in the lovely old town of St … Continue reading

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10 ways to add the human touch to online booking

Everyone offering online booking for the first time will be concerned that they’re losing the personal and bespoke service that their guests used to appreciate. So by offering online booking, will you lose “that loving feeling”? Phone bookings by their … Continue reading

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Book Review: “Putting Heads on Beds”

The product of 25 years’ experience in the hospitality sector, Michael Cockman’s Putting heads on beds is an accessible, wide-ranging overview of what independent accommodation providers can do to get more business. Broken up into easily digestible sections, it leads … Continue reading

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PayPal Payments with freetobook

You can now collect payments from your customers at the time of booking using the new Paypal integration with freetobook. At freetobook we’re always adapting and enhancing our system to offer great new functionality and make it even easier to … Continue reading

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Great customer feedback

Continued praise for the system emboldens us in our vision for Freetobook. Continue reading

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