Category Archives: customer service

Scottish Thistle Awards 2017

Posted on April 3, 2017 by Nikolina Ho

The 2016/2017 Scottish Thistle Awards were held on 16th March at the Edinburgh International Conference Centre. As usual, the category freetobookers did best was Most Hospitable B&B/Guest House. We are happy to announce that this year at the Scotland’s tourism … Continue reading →

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Tips for Switching booking system

Posted on January 17, 2017 by craig

Switching your booking engine can be a lot easier than you think. Here are a few tips gleaned from our clients. But first a word of warning, it’s not just about cost savings.  Whilst cost is always important there are … Continue reading →

Posted in bookings, customer service, digital marketing, marketing, online, sales, savings, tips, winning strategies | Tagged , , , , , | Leave a comment

Why it pays to sleep around for B&B owners

Posted on June 22, 2016 by admin

A Guest Blog by Heather Turner at Forfeng Media. I wrote a post a while back about Viewing your restaurant from a customers perspective, and it occurred to me after spending a weekend away at a very nice B&B, to wonder … Continue reading →

Posted in customer service, guest blog | Tagged , , , | 2 Comments

6 Secrets to OTA success

Posted on October 8, 2014 by craig

Learn the 6 secrets to OTA success Knowing the secrets of success with the Online Travel Agents OTAs can boost your direct bookings. Their web coverage is so massive that any single property will find it hard to get noticed … Continue reading →

Posted in bookings, channel management, customer service, group booking, marketing, OTAs, sales, technology, tips, winning strategies | Tagged , , , , , | 9 Comments

Share your reviews online

Posted on December 11, 2013 by craig

Freetobook review sharing widget Isn’t it great to get fantastic reviews! You work so hard looking after your customers, naturally they give you fabulous feedback that influences potential future guests. To find your reviews in freetobook simply go to your … Continue reading →

Posted in 2013, bookings, customer service, facebook, marketing, online, reviews, sales, social media, upgrades, website, widget | Tagged , , , , , , | 7 Comments

3 Tips from TripAdvisor

Posted on September 28, 2013 by craig

Tips directly from TripAdvisor You can stumble across myriad views and opinions about TripAdvisor but here is a blog based on on a recent article directly from TripAdvisor.   There is a difference between “TripAdvisor rating” and “TripAdvisor ranking” Your … Continue reading →

Posted in 2013, customer service, reviews, sales, technology, tips, TripAdvisor, winning strategies | Tagged , , , | 2 Comments

How To Avoid That Dreaded Overbooking

Posted on June 28, 2013 by iain

Is overbooking a sign of marketing success, process failure or just bad luck? There’s a real stigma attached to over/double booking. Why?  Is it the failure to deliver on a personal promise made to your customer? Or is it the … Continue reading →

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2013 VisitEngland Awards for Excellence

Posted on May 16, 2013 by craig

freetobook sponsors “Small Hotel of the Year” 2013 Quality is the key. What makes the VisitEngland Awards so important for the accommodation world – and so important to freetobook as a sponsor – is the fact that they’re not just … Continue reading →

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freetobook is 2 years young – established in 1998

Posted on December 19, 2012 by iain

On the 17th December 2010 freetobook took it’s very first customer booking…to our customers that makes us 2 years old (even if we were established in 1998), party time! It does seem a long time ago, much has happened and … Continue reading →

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