Category Archives: customer service

Tips for Switching booking system

Switching your booking engine can be a lot easier than you think. Here are a few tips gleaned from our clients. But first a word of warning, it’s not just about cost savings.  Whilst cost is always important there are … Continue reading

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Why it pays to sleep around for B&B owners

A Guest Blog by Heather Turner at Forfeng Media. I wrote a post a while back about Viewing your restaurant from a customers perspective, and it occurred to me after spending a weekend away at a very nice B&B, to wonder … Continue reading

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6 Secrets to OTA success

Learn the 6 secrets to OTA success Knowing the secrets of success with the Online Travel Agents OTAs can boost your direct bookings. Their web coverage is so massive that any single property will find it hard to get noticed … Continue reading

Posted in bookings, channel management, customer service, group booking, marketing, OTAs, sales, technology, tips, winning strategies | Tagged , , , , , | 9 Comments

Share your reviews online

Freetobook review sharing widget Isn’t it great to get fantastic reviews! You work so hard looking after your customers, naturally they give you fabulous feedback that influences potential future guests. To find your reviews in freetobook simply go to your … Continue reading

Posted in 2013, bookings, customer service, facebook, marketing, online, reviews, sales, social media, upgrades, website, widget | Tagged , , , , , , | 7 Comments

3 Tips from TripAdvisor

Tips directly from TripAdvisor You can stumble across myriad views and opinions about TripAdvisor but here is a blog based on on a recent article directly from TripAdvisor.   There is a difference between “TripAdvisor rating” and “TripAdvisor ranking” Your … Continue reading

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How To Avoid That Dreaded Overbooking

Is overbooking a sign of marketing success, process failure or just bad luck? There’s a real stigma attached to over/double booking. Why?  Is it the failure to deliver on a personal promise made to your customer? Or is it the … Continue reading

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2013 VisitEngland Awards for Excellence

freetobook sponsors “Small Hotel of the Year” 2013 Quality is the key. What makes the VisitEngland Awards so important for the accommodation world – and so important to freetobook as a sponsor – is the fact that they’re not just … Continue reading

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freetobook is 2 years young – established in 1998

On the 17th December 2010 freetobook took it’s very first customer booking…to our customers that makes us 2 years old (even if we were established in 1998), party time! It does seem a long time ago, much has happened and … Continue reading

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How To Manage Your Online Reputation – Part 1

  Iain shares some thoughts on the best ways to engage with your customers online and how to turn good service into sales. Everyone seems to be talking about ORM. You could even say that right now ORM is one … Continue reading

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