How are we doing? You tell us

As an independent family business ourselves, we understand the value of our relationships with our customers. As such, we like to check in with you every so often to find out your thoughts – how are we doing, what we can improve on, what do you like? Well, the summer 2018 results are in and we’re THRILLED! We asked you to “rate how well freetobook works for your business and let us know the one thing we could do to improve your business” – and you delivered in your thousands! Let’s check out the numbers –

Freetobookers who answered the poll:

 

Rated freetobook ‘Very Good or Good’ for their business’:

Number of people who needed (and recieved) individual direct response:

 

We were overwhelmed by the amount of positive feedback you had for us. The three most used words in your feedback were:

 

Easy

Excellent

Helpful

 

These are things we pride ourselves on at freetobook – providing you with a system that is easy to use, with excellent technology producing excellent results, and our wonderful customer service team to give you a friendly helping hand whenever you need. We were thrilled to see these values reflected so strongly in your feedback!

 

 

At freetobook your opinion always counts; with us, your voice will always be heard. Your feedback is invaluable to us and is a vital tool as we continuously innovate, update and improve our services.

 

from everyone at freetobook,

19 thoughts on “How are we doing? You tell us

  1. outstanding on all aspects excellent customer service and booking site fabulous i used to be with high level software and they don’t get information over to you to understand leaving you sort find away round it yours is a breath of fresh air and so easy if you forget you can watch a video fabulous and answer of phone’s so helpful keep up the good work and thank you mark at bossily for introducing you to me juliet lowe farm B & B

    1. hi Juliet, thank you for the lovely feedback. I’ll pass your thanks over to Mark at Boostly for you too – if you’re in Mark’s ‘Hospitality Community’ page we’re doing a live Q&A session there on Tuesday 16th OCtober at 11am if you have any questions for us 🙂

  2. I love it, it is fantastic and easy to use, you get a “real” person when in difficulty and very quickly resolved, more then “operator error”!

  3. We are pleased with your website but unfortunately don’t get many bookings. most of our hotel bookings come from Booking.Com which we hate. Is there no way we can exclude them and get direct bookings to our own websiat therough free to Book?

    1. hi Andrew, I’m going to send you a message via the helpdesk with some information on this. I think you might also benefit from our new connection to Google Hotel Ads so I’ll pop some information in about that too!
      best wishes
      Eleanor

  4. it is always a pleasure, when running a small business, and coming up against a perceived issue (usually my own mistake) that when asking a question I get a sensible and useful answer. I have to say that I have never been disappointed. My guests find your booking website easy to use and I find this all so much more professional being able to receive bookings that are already in the calendar – so no disappointments and no misunderstandings for guests. thank you

  5. Works well for me – a very light user! One thing that puzzled me recently, was the form that came through which seemed to imply that the enquirer could pay by card. I no longer have a card facility (as a light user!), so payment will be by cheque or online banking. Have I omitted to do something to delete the option of card payments? Thank you.

    1. Hi Peter, I’m going to send you through a message in the helpdesk about this. I think you’d be best to use our integration with Stripe.com which is perfect for small businesses and/or light users.
      best wishes, Eleanor

  6. Positive feedback for you. Staff are excellent.
    Suggestions: it would be nice if I could see calendars for all the properties together. This would help with planning housekeeping.

    1. hi Tricia, thanks for your feedback and suggestion! I’ll pass that along to the development team for you and hopefully that’ll be something they can look to add.
      Best wishes, Eleanor

  7. Congratulations FREE TO BOOK, a family run company! This is a fabulous website and easy to use. Thank you! Wishing you much success in the years to come!

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